Please ensure you've read our T&C's before signing up to a maintenance plan or using our services.
By ticking the checkbox relating to the terms and conditions when signing-up to our service, you are legally bound by these terms. If you do not agree with these terms and conditions you may not use the service.
You the client (“Client”).
Icon Web Services, the company (“Company”).
Minimum Agreement Term is 8 Months.
Both parties agree as follows:
The Company will provide services available in the chosen maintenance plan the Client has signed up for. Any website provided will be created including everything listed on the Companies website or everything agreed in writing before the client signs up.
The person signing up for the website plan will automatically be assigned as the sign off person and is the only person authorised to request changes or cancel the contract. If the Client wishes to give another person this authority too, the Client will need to contact the Company with their name and email address and the Company will add them to the approved list.
If the Client no longer wishes for this additional person(s) to have this authority it is the Client’s responsibility to inform the Company.
The Client agrees to provide the Company with a direct debit mandate and authorises the Company to deduct payments of the current monthly and/or annual costs as published on the Company’s website. The bank account must be registered in the Client’s name or business.
There will be no refund or credit for partial months or years of service. Costs are chargeable and shall be payable until an account is terminated or cancelled by either the Client or the Company.
Without prejudice to any other right or remedy that the Company may have, if the Customer fails to pay the Company on the due date the Company may:
The Company may increase the prices at any time after the minimum agreement term by giving the Client not less than 1 month’s notice provided that the increase does not exceed 25% of the prices in effect immediately prior to the increase. The company will not increase pay monthly prices within the first 12 month period.
Pay annual clients will be signed up to a 12 month fixed-term contract and will not receive a full/partial refund if they cancel before the 12 month period has completed (unless otherwise agreed by the company).
The Client is responsible for providing content (unless these have been purchased as an Add-on Service). If no content or incorrect content is provided this is not the Company’s responsibility and the Client will still be billed as agreed.
The Company has the right to stop providing services or suspend services if payment is not received within 10 working days. If the missed payment has still not been received within 30 days the Company has the right to delete the website from their servers to a point that it can not be restored.
A content update is a change to existing content (text, contact information and images etc) and pages only, with the exception of news and blog articles which will be added as new pages. Any additional page requests after the website has launched will be chargeable (unless specified otherwise by the Company).
These inclusive amendments/updates are subject to fair usage. If for whatever reason the client’s use of this clause is excessive then the Company has the right to evaluate the clients spend and amend the amount on their next billing cycle.
Content updates on the standard plan are capped at 30 minutes per month. Any unused time can not be rolled over to subsequent months.
Content updates on the business plan are capped at 60 minutes per month. Any unused time can not be rolled over to subsequent months.
Content updates on the enterprise plan are capped at 2 hours per month. Any unused time can not be rolled over to subsequent months.
Any content updates that exceed the monthly plan cap will be charged at £20 per 30 minutes, with a 30 minute minimum charge.
The Company will always seek confirmation from the Client before charging additional fees for content updates. The Company will also notify clients when they are close to their monthly cap.
Any content provided must be owned by the Client and not infringe on any copyright laws.
The Client shall indemnify the Company against all claims in respect of any alleged infringement of copyright trademark or design.
All website files hosted by the Company will be the property of the Company. The Client will have no right to these files or the migration of these files if the contract is cancelled.
Any website design or template created by the Company will remain the property of the Company before and during the contract until after the minimum agreement term and a formal request as been made and agreed/accepted by the Company.
If the Client wishes to purchase the rights to a website created by the Company, this will be at the sole discretion of the Company.
Any intellectual property rights for add-on service design work such as logo creation or business card creation shall be passed to the Client upon completion and payment.
Any domain names purchased by the Company for the Client will be the property of the Company and will remain so even if the contract is cancelled. The transfer of ownership to another supplier of the Clients choosing will be at the discretion of the Company.
Any email service provided by the Company will cease to exist if the contract is cancelled by either party. Access to any data related to email accounts such as emails, contacts and appointments will be erased. The Client is responsible for taking their own backups and archives of email. The Company can not he held responsible of any loss of data.
In the event that the Client already has a Domain Name and/or Email Address setup, which are then transferred to the Company to manage, the Company can not be held responsible for any downtime or loss of data during this process. This could include items such as existing emails and contacts, existing calendar appointments, and existing 3rd party websites. Upon migration, there is no guarantee that any historic emails will be available. It is the Clients responsibility to make the necessary arrangements to ensure a backup or archive is available to them after the transfer has been completed.
If the client has registered their own domain(s) using their own account (domain control panel), it is the clients responsibility to manage their domain(s), and not the company. This includes any payments and renewals via the relevant domain registrar.
Domains that have been registered by the company, or domains that have been transferred to the company's account, will be managed by the company.
The Client must not use our services to advertise or promote anything that is illegal or encourages criminal activity. If the Client does, the website will taken down with immediate effect and all associated files will be deleted without warning.
In no event will the Company be liable for any special, indirect, incidental, or consequential damages nor loss of data, profits or revenue, cost of capital, or downtime costs, nor for any exemplary or punitive damages, arising from any claim or action, incidental or collateral to, or directly or indirectly related to or in any way connected with, the subject matter of the agreement, whether such damages are based on contract, tort, statute, implied duties or obligations, or other legal theory, even if advised of the possibility of such damages.
The company only uses ethical optimsation techniques and take no responsiblity for loss of traffic or rankings associated with third party seo companies or software.
While it is accepted that the methodology applied by the Company is an effective one, the Company does not hold any control over search engine rankings and therefore cannot guarantee any specific results. Furthermore the Company cannot dictate or predict changes in search engine practices that may cause loss of positioning.
The parties are independent and are not partners, principal and agent or employer and employee and the Contract does not establish any joint venture, trust, fiduciary or other relationship between them, other than the contractual relationship expressly provided for in it. None of the parties shall have, nor shall represent that they have, any authority to make any commitments on the other party’s behalf.
The Company shall not be liable for any failure to perform under this Contract when such failure is due to causes beyond that party’s reasonable control, including, but not limited to, acts of state or governmental authorities, acts of terrorism, natural catastrophe, fire, storm, flood, earthquakes, accident, and prolonged shortage of energy. In the event of such delay the date of delivery or time for completion will be extended by a period of time reasonably necessary for both Company and Client. If the delay remains in effect for a period in excess of 60 days, the Client may terminate this Contract immediately upon written notice to the Company.
The Company will keep all original artwork and digital files prepared in connection with the project and are allowed to use them for promotional purposes without prior permission from the Client. For example, but not limited to, on their portfolio site and or related social media accounts. Including Icon Web Services accounts.
'Website by Icon Web Services' shall be included in the Client's website footer and shall include a hyperlink back to www.iconwebservices.co.uk.
Unless stated otherwise, time is of the essence of any date or period specified in the Contract in relation to the Client’s obligations only.
If you have any questions or want to discuss our terms and conditions further, please contact us.